Common questions across the customer lifecycle: what yfull.ai is · getting started · placement & pricing · your report · subscription & updates · coming from yfull.com · your data & privacy · your GDPR rights · AI & how it works · help. Each answer is plain-language and links to the authoritative page where the full detail lives.
yfull.ai turns your haplogroup — the branch of the human family tree your paternal and maternal lines belong to — into a readable historical narrative. It's built and run by the team that has maintained the YFull research tree since 2014. You get a report that explains where your deep ancestry came from and how it moved through history, written in plain language.
Same team, same tree. yfull.com is the research site where the Y-DNA and mtDNA tree is maintained; yfull.ai adds an AI-written historical-context layer on top of that same data. Your placement and your report draw on the same curated tree that powers yfull.com.
No. yfull.ai gives you historical and genealogical context about your ancestry — where your paternal and maternal lines came from and how they moved over time. It is not a medical, clinical, or diagnostic service, and it does not assess health or disease risk.
A two-part narrative for your haplogroup: a plain-language account of your deep ancestry and migrations, and a more detailed section with the research behind it. It covers the haplogroups we can determine from your sample — your paternal line (Y-DNA) and your maternal line (mtDNA).
Create an account with your email, confirm you're 18 or older, and place your sample. From there, a subscription delivers your report. You can start from the sign-up page.
No. yfull.ai places and interprets Y-chromosome data you already have. You bring results from a test you've taken; you don't buy a new kit from us.
yfull.ai processes genetic data, which GDPR treats as a special category of personal data. We ask every account holder to confirm they're 18 or older when they sign up.
Two parts: a one-time €15 placement fee that puts your sample on the yfull.ai tree, and a €10-per-year subscription that delivers and maintains your report. If you're joining from yfull.com, your placement is already included — you only need the subscription.
Placement is the one-time step where we classify your Y-chromosome data, work out your haplogroup, and add your sample to the yfull.ai tree. It's a single €15 fee — there's no recurring charge for placement.
Two separate things: the one-time €15 placement puts your sample on the yfull.ai tree; the €10-a-year subscription delivers and maintains your report. If you joined from yfull.com, your placement is already included — you only need the subscription.
We're not taking payments yet. When we start, you'll choose how to pay at checkout.
Yes. The €10-a-year subscription is what delivers your report and keeps it current. Your sample can be placed on the tree without it, but the report stays locked until you subscribe.
Your report is prepared after your sample is placed and you've subscribed. You can follow its progress in your account — it moves through classification, generation, and a review step before it's ready to read.
Your full haplogroup report and up to two updates a year as new research is published. The price is the same for everyone — €10 a year, whether you're new to yfull.ai or joining from yfull.com.
A new version of your report with newly published research added. Your genetic analysis is not reprocessed — only new scientific findings are added.
You'll get an update when significant new research affects your part of the tree — up to two a year. Some years there may be two; some years fewer. The price stays €10 either way.
Any time — there's no minimum term and no cancellation fee. Your subscription stays active until the end of the year you've paid for, then it won't renew. You keep the report you already have; you just stop receiving new updates.
You can still read the report you already have. You just won't receive new updates until you resubscribe — your report isn't taken away.
Our commercial policy gives you a full refund within 14 days of payment, as long as your sample hasn't yet been placed on the tree. You also have a statutory right of withdrawal: completing placement does not by itself end that right, so it may still apply afterwards. Once a refund is approved, we issue it to your original payment method without undue delay; it then usually takes a further 5–10 business days to reach your account, depending on your bank. For the conditions of both and to request a refund, see our refund policy.
No. If you join from yfull.com, your placement is already included — you only need the €10-a-year subscription to receive and maintain your report.
With your consent, your tree placement can be shared between the two sites. Linking is optional, and you choose whether to use it. To request an unlink, write to our data protection contact. See the Privacy Notice for how to get in touch.
No. The link shares your tree placement data only. It does not give yfull.ai access to your yfull.com account or your login.
If you use your existing yfull.com placement, this route needs no new DNA file upload. We record which sample is linked to your account and read its placement on the tree when you order a report, with your consent for that order.
If you choose the separate, optional chip upload, we process raw DNA data from your file. For continued storage, we keep the Y-chromosome and mitochondrial DNA data needed for your placement. We keep the rest of your file only if you give separate, optional consent; without it, we discard that part.
Your account and the data we retain are stored on EU servers. This does not mean that all processing stays in the EU: the Privacy Notice explains which data go to recipients outside the EU and under which conditions.
You can ask us to delete your data at any time. The Privacy Notice explains the scope of deletion and how to make a request.
Your explicit consent, under Article 9(2)(a) of the GDPR (consent to process a special category of data). You give it when you sign up, and you can withdraw it at any time. Full details are in our Privacy Notice.
A core consent to process your Y-DNA and mtDNA for your placement and report, plus a few optional ones — for example, linking to yfull.com, cross-border processing, or messaging. Self-service consent controls aren't available yet; for now, you can make a withdrawal request through our data protection contact. See the Privacy Notice for how to get in touch.
Yes. You can request a machine-readable export of your data, and we respond within one month. Self-service data requests aren't available yet; for now, you can make the request through our data protection contact. See the Privacy Notice for how to get in touch.
Yes — you have the right to erasure under Article 17 of the GDPR. Self-service deletion isn't available yet; for now, you can make the request through our data protection contact. See the Privacy Notice for how to get in touch.
Self-service consent controls aren't available yet; for now, you can make a withdrawal request through our data protection contact. See the Privacy Notice for how to get in touch. Withdrawing the core consent to process your Y-DNA and mtDNA leads to account deletion, because your report can't be maintained without it — so we'll confirm that with you first.
For privacy questions, data requests, or complaints, you can reach our data protection contact. The contact details and the request process are on our Privacy Notice. Inside the app, choose "Talk to a person."
Yes. yfull.ai is an AI-first service: content and operations are handled by specialized AI agents. One thing is always handled by a person — your data protection rights.
Currently, the report page shows a sample preview, not an individual report generated for you, and generative AI help is not offered. If we later offer AI-generated individual reports or generative AI help, we'll tell you when you're reading AI-generated content or interacting with AI.
Yes. For data-protection matters, choose "Talk to a person" to reach our data protection contact. For general account and technical help, contact support.
For account, payment, and technical questions, contact our support channel. For data-protection matters — access requests, deletion, complaints — choose "Talk to a person" to reach our data protection contact.
Contact our support team — you'll find the contact details in your account and on our About page. We'll point you to the right place.
