Common questions across the customer lifecycle: what yfull.ai is · getting started · placement & pricing · your report · subscription & updates · coming from yfull.com · your data & privacy · your GDPR rights · AI & how it works · help. Each answer is plain-language and links to the authoritative page where the full detail lives.
yfull.ai turns your haplogroup — the branch of the human family tree your paternal and maternal lines belong to — into a readable historical narrative. It's built and run by the team that has maintained the YFull research tree since 2014. You get a report that explains where your deep ancestry came from and how it moved through history, written in plain language.
Same team, same tree. yfull.com is the research site where the Y-DNA and mtDNA tree is maintained; yfull.ai adds an AI-written historical-context layer on top of that same data. Your placement and your report draw on the same curated tree that powers yfull.com.
No. yfull.ai gives you historical and genealogical context about your ancestry — where your paternal and maternal lines came from and how they moved over time. It is not a medical, clinical, or diagnostic service, and it does not assess health or disease risk.
A two-part narrative for your haplogroup: a plain-language account of your deep ancestry and migrations, and a more detailed section with the research behind it. It covers the haplogroups we can determine from your sample — your paternal line (Y-DNA) and your maternal line (mtDNA).
Create an account with your email, confirm you're 18 or older, and place your sample. From there, a subscription delivers your report. You can start from the sign-up page.
No. yfull.ai places and interprets Y-chromosome data you already have. You bring results from a test you've taken; you don't buy a new kit from us.
yfull.ai processes genetic data, which GDPR treats as a special category of personal data. We ask every account holder to confirm they're 18 or older when they sign up.
Two parts: a one-time €15 placement fee that puts your sample on the yfull.ai tree, and a €5-per-year subscription that delivers and maintains your report. If you're joining from yfull.com, your placement is already included — you only need the subscription.
Placement is the one-time step where we classify your Y-chromosome data, work out your haplogroup, and add your sample to the yfull.ai tree. It's a single €15 fee — there's no recurring charge for placement.
Two separate things: the one-time €15 placement puts your sample on the yfull.ai tree; the €5-a-year subscription delivers and maintains your report. If you joined from yfull.com, your placement is already included — you only need the subscription.
By card or with PayPal. You choose at checkout.
Yes. The €5-a-year subscription is what delivers your report and keeps it current. Your sample can be placed on the tree without it, but the report stays locked until you subscribe.
Your report is prepared after your sample is placed and you've subscribed. You can follow its progress in your account — it moves through classification, generation, and a review step before it's ready to read.
Your full haplogroup report and up to two updates a year as new research is published. The price is the same for everyone — €5 a year, whether you're new to yfull.ai or joining from yfull.com.
A new version of your report with newly published research added. Your genetic analysis is not reprocessed — only new scientific findings are added.
You'll get an update when significant new research affects your part of the tree — up to two a year. Some years there may be two; some years fewer. The price stays €5 either way.
Any time — there's no minimum term and no cancellation fee. Your subscription stays active until the end of the year you've paid for, then it won't renew. You keep the report you already have; you just stop receiving new updates.
You can still read the report you already have. You just won't receive new updates until you resubscribe — your report isn't taken away.
Refunds are available within 14 days of payment, as long as your sample hasn't yet been placed on the tree. Once approved, we issue your refund to your original payment method without undue delay; it then usually takes a further 5–10 business days to reach your account, depending on your bank. For the full terms and to request one, see our refund policy.
No. If you join from yfull.com, your placement is already included — you only need the €5-a-year subscription to receive and maintain your report.
With your consent, your tree placement can be shared between the two sites. Linking is optional, you choose it yourself, and you can unlink it at any time from your account.
No. The link shares your tree placement data only. It does not give yfull.ai access to your yfull.com account or your login.
yfull.ai works with haplogroup labels and limited metadata — not your raw genetic sequence. Your account and stored data stay on servers in the EU. To write your report, some of that limited data (pseudonymized — without your name attached) may be processed by vetted AI providers outside the EU, under GDPR-approved safeguards. The full detail of what we collect, and how it's protected when it travels, is in our Privacy Notice.
Your explicit consent, under Article 9(2)(a) of the GDPR (consent to process a special category of data). You give it when you sign up, and you can withdraw it at any time. Full details are in our Privacy Notice.
A core consent to process your Y-DNA for your placement and report, plus a few optional ones — for example, linking to yfull.com, cross-border processing, or messaging. You manage them all in your account and can withdraw any optional consent at any time.
Yes. You can request a machine-readable export of your data, and we respond within one month. You can start a request from your account.
Yes — you have the right to erasure under Article 17 of the GDPR. Self-service deletion isn't available yet; for now, you can make the request through our data protection contact. See the Privacy Notice for how to get in touch.
You manage your consents in your account and can withdraw any optional consent at any time. Withdrawing the core consent to process your Y-DNA leads to account deletion, because your report can't be maintained without it — so we'll confirm that with you first.
For privacy questions, data requests, or complaints, you can reach our data protection contact. The contact details and the request process are on our Privacy Notice. Inside the app, choose "Talk to a person."
Yes. yfull.ai is an AI-first service: content, customer support, and operations are handled by specialized AI agents. One thing is always handled by a person — your data protection rights. If a question needs a human, a human answers.
Your report carries a clear "AI-generated" label, and you're told you're interacting with AI before you begin. This follows Article 50 of the EU AI Act, which we apply ahead of its effective date.
Yes. For data-protection matters, choose "Talk to a person" to reach our data protection contact. For general account and technical help, contact support.
For account, payment, and technical questions, contact our support channel. For data-protection matters — access requests, deletion, complaints — choose "Talk to a person" to reach our data protection contact.
Contact our support team — you'll find the contact details in your account and on our About page. We'll point you to the right place.
